Should any of these scenarios occur, the Araucaria Hotel & Spa undertakes to give its customers the choice between either:
– A full carry-over of the amount paid, in the form of a voucher, which will be valid for 18 months from its issue date. If the voucher has not been used by the end of the 18 months, a full refund may be requested in writing from: firstname.lastname@example.org.
– A refund of the amount paid, within a maximum of 60 days.
For any other reasons for a change or cancellation of a reservation, the terms of sale at the time of booking will remain unchanged.