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legal information

The present document informs the hotel customers, before the reservation about the contents of the services relatives to their stay, the price and the terms of payment, the conditions of cancellation and modification of the contract. We reserve the possibility of making modifications to prices as well as the opening and closing, and additional services (spa, restoring) according to the modalities defined in the general condition.

We will communicate any modifications as soon as possible.

 

 

1 Condition of reservations

The reservation becomes effective and definite when the deposit payment (30% of the total amount of the stay, except supplement) is paid and received. The deposit is not refundable; however it can be used for a next stay for the amount for a period of one year; the cancellation must be communicated at least 15 days before the arrival day (except specific cases). The deposit will be deducted at the end of the stay when the balance is paid. In case of anticipated departure, whatever reason, the whole stay is due.

Without confirmation from us your reservation cannot be considered as a definitive confirmation.

Some rooms are equipped for disabled people. We remind you that every request about the orientation or other specific requests for the room should be considered only as a preference, but not be a guarantee.

We inform you that the whole hotel (restaurant, bar, wellness area, room, basement) is a non-smoking area.

 

2 Payment of the balance

The balance of the stay and the supplement is due at the beginning or at the end of the stay deducted from the deposit payment.

 

3 Method of payment

For your stay you can pay by credit card (visa, American express, MasterCard, maestro), cash. Bank transfers must be received 15 days before the arrival date

 

3.1 Price

Our prices are with taxes included for the room with the consumption of (water, electricity, heating) with the exception of the city tax, which has to be paid directly on the spot. The prices are posted in every room for the standard basic.

The rates are valid according the room type and the season.

3.2 Tourist taxes

The city tax is collected for the municipality, this is not included in the rate, the amount is 1.09 euro per day and per person, and must be paid on the spot.

 

4 Modification and Cancellation policy

 

4.1 Booking Modification

Any request for a modification must be sent in writing to our booking department (by email, fax or mail). Our reservation department willtry to fulfillsuch request. Requests are honored according to availability. If accepted, the modification will be effective only after confirmation by the booking department and by email confirmation.

4.2 Booking cancellation policy

In case of cancellation, you must communicate it by email, fax or mail.

$1Ø  From 1 to 7 room books

From the confirmation to 14 days before the arrival day: 30% of the total amount of the stay

From 13 to 7 days before the arrival day: 80% of the total amount of the stay

From 6 day and no show to: 100% of the total amount of the stay

$1Ø  Specific case (from 8 room and more)

Confirmation 50% of deposit (non refundable)

The balance 21 days before the arrival day (non refundable)

For any interruption of the stay, the total amount of the stay will be charge.

5 Arrival and departure

The check-in start at 5 PM and the check-out is at 10AM.

For keeping the room longer, it is possible (only after the agreement of the front desk and with extra charge)

At your arrival day a pre authorization will be made with a visa, a master card or a maestro card for the total amount of the stay as well as a fixed amount on the possible supplement.

We will inform you in case of damage in the room (ground, painting, ceiling etc…the hotel will charge you for the cleaning or the restoration of the room

We also advise you that robes, towels and any accessories must stay on the property, and the hotel reserves the right to charge any missing objects.

 

6 Animals

Pets are allowed, the price is 10 euros per day and per animal. Theys are authorized, kept a leash in common areas except at the restaurant, the bar, and wellness area. Pet owners are responsible for the good behavior. In case of any damage, the hotel management reserves the right to charge the owner for cleaning and restoration.

7 Internal regulation and perturbations

Your personal items are strictly your responsibility; this is not liable in case of lost, stolen, or damaged personal property. It is recommended that our customers to be insured regarding civil liability.

In case of natural forces, neither the hotel manager nor the provider of the stay can be held responsible for the nuisance which would come to disturb, or interrupt or prevent the stay (snow slide, flood, electricity, water, gas cut, strikes, etc.)

Due to the seasonality of the resort, the wellness areas are closed in the summer time (steam room, sauna and spa bath.)

Additionally the wellness area could be closed for technical reasons without warning beforehand.

Children are not allowed in the wellness area even if accompanied by their parents or relatives. It is possible to reserve the wellness area for private events (but only by the request with an extra charge).

 

9. Information

The reservation at the hotel araucaria involves the acceptance of these general and particular sales conditions. All the information concerning the sport and leisure activities of the resort is passed by the tourism office or by providers is communicated with you in purely indicative tittle. It’s not our responsibility in case of one of them would not exist anymore during your stay. Likewise concerning the ski lifts the Araucaria hotel is not responsible in case of a partial or total closing slopes of the Paradiski domain. In general, the Araucaria hotel declines all responsibilities for any room change or cancellation in case natural events out of our central like fires, terrorist attacks, bad weather, strikes, etc.

Editor :

Mr. Clément Pasquette - Hôtel Araucaria
Plagne Centre - BP 2
73214 AIME CEDEX
Tel. +33(0)4 79 092 020
Fax +33(0)4 79 092 828

Website design and development :

ALTIMAX
Parc Altaïs Annecy
27, rue Adrastée
74650 Chavanod
Tel. +33(0)4 50 10 06 55
Fax +33(0)4 50 10 12 57
www.altimax.com

Exercising your right to access your information

In accordance with article 34 of the French data protection law, you have the right to access, modify, rectify or delete data concerning you.

To exercise this right, please contact: 
Hôtel Araucaria
Plagne Centre - BP 2
73214 AIME CEDEX
Tel. +33(0)4 79 092 020
Fax +33(0)4 79 092 828

For more information about the French data protection law, please see the CNIL's website.

copyright

The Araucaria hotel brand and logo which appear on this site are a registered trademark.

The fact that they appear does not in any way constitute any kind of licence or right of use for the brands, and to use them without the prior written consent of the brand owner constitutes an infringement of copyright.

All information on this site may be downloaded, reproduced or printed, on the understanding that :

  • All information is used solely for personal reasons, and is not in any way used for business purposes.
  • The information is not modified.
  • "Copyright Araucaria hotel " is reproduced on all copies.

Any other use which is not expressly authorized is strictly forbidden, except where prior written consent is given by the Araucaria hotel.

Responsibility

All information accessible on this site is to be taken as it is found. The Araucaria hotel is unable to provide any explicit or implicit guarantee, nor to take any responsibility relating to the use of information from this site.

The Araucaria hotel is not responsible for the accuracy of this site, nor for errors or omissions. The user assumes full responsibility for the use of such information. The Araucaria hotel reserves the right to change this information at any time, in particular by updating this site.

The Araucaria hotel will not be held responsible for any damage or harm of any nature caused, whether directly or indirectly, as a result of information contained on this site.

The user undertakes not to send to this site any information which could lead to civil or criminal proceedings, and not to divulge any information via this site which is illegal, defamatory or contrary to public order.

 

Hypertext links

The Araucaria hotel has no control over external sites to which links are provided from this site, or which contain links to this site, and therefore cannot be held responsible for their contents.

The user assumes full responsibility for his or her use of this site. Anyone wishing to create a hypertext link to this website must obtain prior authorization from the Araucaria hotel. To request authorization, please send a message using the "contact/access" page of the site.

 

Photography credits :

Mr Gal

GENERAL information

Responsibility

The Araucaria hotel declines all responsibility for the restriction, alteration or cancellation of room reservations resulting from cases of force majeur for which it is not responsible, such as fires, terrorist activity, strikes, bad weather or illness.

 

Tariff

Prices given are not binding, provided for information purposes only and may be changed without notice. Prices vary according to room type and time of year.

 

Reservation conditions

Our reservations centre staff will make you aware of our reservation conditions (e.g. deposit required, credit card number to be provided).


Cancellation and early departure conditions will also be provided when you make your reservation.